I hope I find you and your family safe and well. During these unprecedented times, I want to let you know that I am very much still open for business and I am committed to conducting business as usual to deliver the best outcomes for you. For the time being we have suspended face to face appointments but can complete appointments over the phone, email or video chat options.

2020 has seen us support customers and our community through fires, floods and now Covid 19. As always we are committed to supporting our customers through these challenging times. We are here for you through the life of your loan and beyond.

Some people will be looking into financial uncertainty. I am available to assist you in managing this. I want to ensure you understand your redraw facilities, offset accounts, your rights in regard to mortgage 'repayment holidays', applying for financial hardship with your bank, and how you might take advantage of the RBA rate cut.

If you need assistance or are in need of the lenders recently announced Covid 19 relief packages please touch base with us before making any changes. We want to make sure everyone understands these packages before applying and ensuring the financial impact to you is as minimal as possible.

Kind regards,

Karen Bashford
South Coast Business & Financial Solutions